Question 1

Why Buy Used from Megapixel?

Accepted Answer

Megapixel Camera Store makes scaling your photography kit highly affordable by offering premium used gear at deep retail discounts. Every camera body and lens undergoes a strict, multi-point quality inspection to guarantee perfect functionality and accurate cosmetic grading right out of the box. Unlike risky open-market peer-to-peer sales, your investment is fully protected by a dependable in-house limited warranty. Their diverse catalog handles everything from student starter setups to advanced professional mirrorless bodies, giving you a secure, professional upgrade path without the premium price tag.

Question 2

Warranty and Returns

Accepted Answer

Every camera/lens comes with a 1 month warranty from the day it reaches you. You can also add an extended warranty for extra peace of mind.Extended Warranty:The extended warranty tops up your coverage to a full 6 months from delivery. It covers the camera body only - lenses, batteries, chargers, straps, and other accessories carry a 1-month warranty as standard.What's Covered:• Won't turn on, or powers off unexpectedly• Has shutter or autofocus• Has faulty ports (USB, HDMI, MIC, etc.)• Develops screen or viewfinder problems• Has any internal hardware fault not caused by physical damageWhat's Not Covered:• Physical damage after delivery - drops, cracks, water damage• Damage from power surges or third-party accessories• Any unauthorized repairs or tampering (this also voids the warranty seal) Cosmetic wear like scratches, scuffs, or faded labels• Sensor dust or minor image artifacts from normal use• No Warranty of Camera Sensor Damage and Card Slot Damage

Question 3

Shipping Information

Accepted Answer

Dispatch Time: Orders are dispatched within 1 to 3 working days after successful payment confirmation.Delivery Timeline:3-6 working days for major cities5-8 working days for remote areasSame-day delivery available in select cities (opt at checkout).Packaging & Safety:Multi-layer protection with foam, bubble wrap, and corner guardsWe ensure your item reaches you in perfect condition, exactly as described

Tracking The Order:
You can track via the number and shipping service provider website link shared to you on the registered email address.

Question 4

Are these cameras original?

Accepted Answer

Yes, all cameras sold on Megapixel Camera Store are 100% original from top brands like Canon, Nikon, Sony, Fujifilm, and more. Each unit is thoroughly verified through a rigorous quality check process.

Question 5

What if something goes wrong after I buy?

Accepted Answer

If there's a genuine issue within the warranty period, Megapixel Camera Store will provide repair, replacement, or refund - depending on the nature of the fault. We aim for complete peace of mind.

Question 6

Should I record an unboxing video when I receive my product?

Accepted Answer

We highly recommend recording a quick unboxing video when you receive your item. This helps us serve you better in case there's any issue with the product - like damage during transit or missing accessories. It's a simple way to protect your purchase and helps us resolve problems quickly and fairly. Just a basic phone video works - no fancy setup needed.

Question 7

What are Megapixel Skins?

Accepted Answer

Megapixel skins are precisely cut self adhesive thin textured vinyl sheets for your device. You can stylize your device without adding any bulk & maintaining your device's form factor, unlike conventional cases and covers. It also protects your devices from scratches and fingerprints, while the texture provides a better grip to your device.

Question 8

Where can I find my device?

Accepted Answer

You can find your desired device on every product page. Your Don't have to search it separately. All Designs on the website are available for almost all Models. Your just have to select your favorite design, and pick your device from the Select your model dropdown list in the product page.

Question 9

Where is my order?

Accepted Answer

Your order will be dispatched within 48 hrs of receiving it. It may take a bit longer than usual on certain scenarios. You will get regular updates & tracking details once you have placed your order via mail and text messages to let you know about the status of your order. Kindly always also check your Junk/Spam folder as our mail might end up there depending on your mailbox setting.

Question 10

How to place order?

Accepted Answer

All designs are available for various models

Step 1: Select skin category

Step 2: Choose a particular skin from the selected category

Step 3: Choose your gadget model from the drop down list below the product

Step 4: Click on Buy Now

Question 11

What are the payment options available?

Accepted Answer

Gpay, Phonepe, UPI, Net Banking, EMI, Card Payments & More

Question 12

How long will it take for my order to ship?

Accepted Answer

Your order will be dispatched within 48 hrs of receiving it. It may take a bit longer than usual on certain scenarios. The shipping time will depend on if you choose standard or express shipping.

Question 13

I live in a small town. Can Megapixel Store deliver to me?

Accepted Answer

Yes, We ship orders all over India.

Question 14

What if the skin has bubbles after applying?

Accepted Answer

We only use materials with bubble release technology, so its highly unlikely for you to get a air bubble stuck during application. This means use can easily push out air bubbles to the nearest opening.

Question 15

Will Megapixel India skin damage my device?

Accepted Answer

Safe & Best Quality. We use high quality glue which does not damage the back of your device at all. It won't leave any residue of glue or pull any paint when removed from the device.

Question 16

How long will the wrap last?

Accepted Answer

If applied and used properly, our Wraps can last up to 2 years

Question 17

What if my skin has a defect?

Accepted Answer

If you identify a defect in the skin before the application, just mail us some images of the product within 48 hours of receiving the shipment. After examining the same, we will exchange your product at our cost. If you identify the defect after the application, mail some photos and we will advise further action after examining the defect.

Question 18

I cannot find my device in the list. What to do?

Accepted Answer

Just drop us a mail or a message and we will get back to you within 48 hours.

Question 19

Can I return a product once received and get a refund?

Accepted Answer

No, we do not provide a refund for any orders once it is shipped from our warehouse. Though, we offer free replacements in case of damaged or wrong products delivered.

Question 20

Is Megapixel Store legit and legal?

Accepted Answer

Yes, Megapixel Store is a Legit brand which offers quality Products. We make sure all our skins are of premium quality which protect gadgets from scratches and smudges. Check our instagram and Review page for knowing what our customers says about us.

FAQ

Frequently asked questions